Popular Questions
How can I contact you?
Our UK based customer service team are available to help you Monday - Friday, 9am-5pm via live chat or email, we've made the decision to move all support online so we no longer offer telephone support. You can email us any time at [email protected]
How do I track my order?
Your order dispatch confirmation email will contain your order tracking number and courier details. Please visit the appropriate courier website and use the tracking number to track your order progress.
What delivery options are available?
Click Here for all our delivery information and prices.
How do I return my item?
To give customers the flexibility to choose the courier and service that works best for them, returns should now be arranged directly by the customer using a courier of their choice. Customers are responsible for the cost of returning unwanted items
How long do I have to return my item?
You have 30 days from receipt of your order to return any unwanted goods – these must be returned in original new condition with all tags attached/packaging intact.
What do I do if I receive a faulty product or my order was not as expected?
Please contact our Customer Service Team (Monday-Friday, 0900-1700) via our live chat or email on [email protected]
Can I return my items to one of your stores?
Yes, you’re welcome to drop off your return free of charge at one of our stores!Just a heads-up: our store teams aren’t able to process returns or refunds on the spot—they’ll simply send it off to our Online Returns department for you. Once it arrive
My order tracking states ‘Delivered’ but I cannot find my parcel, what should I do?
In the unlikely event that this occurs, please wait 24 hours to allow the courier to redeliver your parcel, if your parcel does not arrive within this time frame please email your details to [email protected] as we will need to raise an investiga
How long will I have to wait for my refund?
Once your return reaches our Returns Department back at our warehouse, we aim to process returns within 7 working days. Refunds can take up to 5 working days to appear in your accounts via the original payment method – this can be a little longer for
Are your stores open over bank holidays?
All of stores are open on bank holidays (excluding Christmas Day & Boxing Day). You can find all of our store locations and opening times here