My order tracking states ‘Delivered’ but I cannot find my parcel, what should I do?Updated 21 hours ago

In the unlikely event that this occurs, please wait 24 hours to allow the courier to redeliver your parcel, if your parcel does not arrive within this time frame please call us on 01208 869923 or email your details to [email protected] as we will need to raise an investigation with our courier partner.

Please note that our courier partners require up to 7 working days to complete a thorough investigation. During this period, we kindly ask for your patience while we work closely with them to determine the status of your parcel, we are unable to offer a replacement or refund until the investigation has taken place. 

We will endeavour to resolve any issues as soon as possible but please note this can take up to 28 days for full investigations.