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Ann's Cottage

Please contact our Customer Service Team (Monday-Friday, 0900-1700) via our live chat <a href="https://www.annscottage.com/pages/contact" style=" text-decoration: none;" title="Contact"></a>or email on <a href="https://www.annscottage.com/pages/contact" style=" text-decoration: none;" title="Contact">info@annscottage.com&#xA0;</a>

Please contact our Customer Service Team (Monday-Friday, 0900-1700) via our live chat or email on info@annscottage.com

What do I do if I receive a faulty product or my order was not as expected?

How can I contact you?

How do I use a promotional discount code?

What delivery options are available?

How do I track my order?

How long do I have to return my item?

How do I return my item?

Can I return my items to one of your stores?

My order tracking states ‘Delivered’ but I cannot find my parcel, what should I do?

How long will I have to wait for my refund?

Can I place an order over the phone?

Can I amend my order after it I have completed it?

How will I know when my order is dispatched?

How do I cancel my order?

Orders

Can I add a safe place for my delivery?

What countries do you deliver to?

Will I be charged Customs duties if I order from outside the UK?

What happens if I enter an incorrect or incomplete delivery address?

Deliver to store

Delivery

Do I have to pay for returning my order?

Do you offer Exchanges?

I have missed the 30 days returns window for returning my item, what should I do?

Why is my order number invalid on the returns portal?

Returns, Refunds & Exchanges

Can I cancel or amend my order after it I have completed it?

My parcel appears to be missing?

Order Issues

Where can I find the warranty info for my product?

Operating the DRYROBE® Advance Zip

Products & Stock availability

Where can I spend my Gift Card?

I have lost my gift card?

Does my gift card have an expiry date?

Payment & Promotions

Can I spend my store gift card online?

What payment types do you accept?

Gift Vouchers

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Wetsuit Size Guide & Advice

What do I do if I receive a faulty product or my order was not as expected?Updated a month ago