We offer a quick, safe, and reliable returns service for our UK returns for just £3. The returns fee will be deducted from your refund upon completion of your return. Simply head to our Royal Mail Returns Portal This is a fully tracked service allowi

We offer a quick, safe, and reliable returns service for our UK returns for just &#xA3;3. The returns fee will be deducted from your refund upon completion of your return. Simply head to our <a href="https://www.royalmail.com/track-my-return#/details/1790" style=" text-decoration: none;" title="https://www.royalmail.com/track-my-return#/details/1790">Royal Mail Returns Portal</a> This is a fully tracked service allowing your return to be processed quickly and securely.**Please note, Orders of &#xA3;300+, Oversized orders such as Surfboards/BodyBoards/Luggage etc cannot be returned via the portal, please contact our team at <a href="mailto:info@annscottage.com">info@annscottage.com</a> to arrange this with us (UK Mainland Only) **We do not offer an international returns service, so the cost of returning the order would need to be covered by yourself if you are returning from outside of the UK. When returning your order we suggest that you opt for a tracked or signed for service as we will be unable to process any refund until the item has arrived back with us. All international returns should be sent to the following address:Returns Department Ann&#x2019;s Cottage Website Department Unit 2A St Columb Industrial Estate St Columb Cornwall United Kingdom TR9 6SF

Do I have to pay for returning my order?

Your Order number can be found at top left-hand side of invoice or your order confirmation email. Please only enter the numbers from order number & ignore the W.

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Why is my order number invalid on the returns portal?

We do not currently offer exchanges so if you'd like a different size etc, please return your original order for a refund and place a new order on our website.

We do not currently offer exchanges so if you&apos;d like a different size etc, please return your original order for a refund and place a new order on our website.

Do you offer Exchanges?

Please contact our UK based Customer Service Team (Monday-Friday, 0900-1700) via live chat or email at info@annscottage.com

Please contact our UK based Customer Service Team (Monday-Friday, 0900-1700) via live chat or <a href="https://www.annscottage.com/pages/contact" style=" text-decoration: none;" title="Contact"></a>email at&#xA0;<a href="https://www.annscottage.com/pages/contact" style=" text-decoration: none;" title="Contact">info@annscottage.com</a>

I have missed the 30 days returns window for returning my item, what should I do?

We will aim to answer your query with 5-20 minutes

We will aim to answer your query as soon as possible or within 48 hours

Our UK based customer service team are available to help you Monday - Friday, 09:00 AM-5:00PM GMT

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Ann's Cottage

Returns, Refunds & Exchanges

How can I contact you?

What delivery options are available?

How do I track my order?

How long do I have to return my item?

How do I return my item?

What do I do if I receive a faulty product or my order was not as expected?

Can I return my items to one of your stores?

My order tracking states ‘Delivered’ but I cannot find my parcel, what should I do?

How long will I have to wait for my refund?

Can I amend my order after it I have completed it?

How will I know when my order is dispatched?

How do I cancel my order?

Orders

Can I add a safe place for my delivery?

What countries do you deliver to?

Will I be charged Customs duties if I order from outside the UK?

What happens if I enter an incorrect or incomplete delivery address?

Deliver to store

Delivery

Can I place an order over the phone?

Can I cancel or amend my order after it I have completed it?

My parcel appears to be missing?

Order Issues

Where can I find the warranty info for my product?

Operating the DRYROBE® Advance Zip

Products & Stock availability

Where can I spend my Gift Card?

I have lost my gift card?

Does my gift card have an expiry date?

Payment & Promotions

Can I spend my store gift card online?

What payment types do you accept?

Gift Vouchers

Buying a Wetsuit - The Ultimate Wetsuit Guide.

Wetsuit Warranty

O'Neill Wetsuit Size Guide

Ripcurl Wetsuit Size Guide

C-Skins Wetsuit Size Guide

Gul Wetsuit Size Guide

Billabong Wetsuit Size Guide

Alder Wetsuit Size Guide

Xcel Wetsuit Guide

Roxy Wetsuit Size Guide

Quiksilver Wetsuit Size Guide

Wetsuit Glove Size Charts

Why does my women's wetsuit not match the U.K size?

Wetsuit Size Guide & Advice

How do I sign up for Ann’s Cottage Surf Club?

What are the advantages of joining The Ann’s Cottage Surf Club?

Sign Up & Registration

I already have an account with Ann’s Cottage. Do I need to create a new one to earn rewards?

Where can I find all of my Ann’s Cottage Rewards account info?

Will I receive points for purchases I made prior to creating my Ann’s Cottage Rewards account?

What if I have an old email address or multiple email addresses and want to combine my accounts & earnings?

Does it cost anything to begin earning points?

Account

Can I return my order if I redeemed rewards points for a discount?

I earned Rewards Points with my last purchase, but now I want to return it. What will happen to my reward?

Returns

How do I redeem my points?

How do points convert to GBP?

What are the easy ways to earn points?

Is there a limit to how many points I can earn?

Will I be able to use my points/rewards in-store in any Ann’s Cottage Stores?

Earning & Redeeming Points

Do Rewards Points ever expire?

Points Expiration

How is my Tier determined?

How do I know which Ann’s Cottage Surf Club Tier I currently am?

How will I know when I have reached a new tier?

Does my tier level ever expire?

What is 'Early Access'?

Surf Club Tiers

How can I get a birthday reward?

I signed up for the Birthday Reward, but I didn’t receive it.

Birthday reward

Why didn’t I earn points on my purchase?

I should have earned points for a purchase, but I didn’t see my account balance change. Did I get points credited to my account?

Troubleshooting

Ann's Cottage Surf Club