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Returns, Refunds & Exchanges

Do I have to pay for returning my order?

We offer a quick, safe, and reliable returns service for our UK returns for just £3. The returns fee will be deducted from your refund upon completion of your return. Simply head to our Royal Mail Returns Portal This is a fully tracked service allowi

Do you offer Exchanges?

We do not currently offer exchanges so if you need a different size etc, please return your original order for a refund and place a new order on our website.

I have missed the 30 days returns window for returning my item, what should I do?

Please contact our Customer Service Team (Monday-Friday, 0900-1700) on 01208 869924 or email on [email protected].

Why is my order number invalid on the returns portal?

Your Order number can be found at top left-hand side of invoice or your order confirmation email. Please only enter the numbers from order number & ignore the W.