To give customers the flexibility to choose the courier and service that works best for them, returns should now be arranged directly by the customer using a courier of their choice. Customers are responsible for the cost of returning unwanted items

To give customers the flexibility to choose the courier and service that works best for them, returns should now be arranged directly by the customer using a courier of their choice.Customers are responsible for the cost of returning unwanted items to us.&#xA0;We strongly recommend using a tracked service and keeping your proof of postage until your return has been received and processed, as items remain the customer&#x2019;s responsibility until safely delivered back to our warehouse.&#xA0;Please ensure items are securely packaged and returned in their original condition with tags and packaging intact where possible.&#xA0;<h3 id="returns-address">Returns Address;</h3><h3 id="anns-cottage-returns-dept2b-st-columb-industrial-estatest-columbcornwalltr9-6sf">Ann&#x2019;s Cottage Returns Dept. 2B St Columb Industrial Estate St Columb Cornwall TR9 6SF</h3>&#xA0;Please include:<ul><li style="font-size: 16px;">Your order number</li><li style="font-size: 16px;">Full name</li><li style="font-size: 16px;">Details of the item(s) being returned</li></ul>&#xA0;This helps our team process your return as quickly as possible.

Do I have to pay for returning my order?

We do not currently offer exchanges so if you'd like a different size etc, please return your original order for a refund and place a new order on our website.

We do not currently offer exchanges so if you&apos;d like a different size etc, please return your original order for a refund and place a new order on our website.

Do you offer Exchanges?

Please contact our UK based Customer Service Team (Monday-Friday, 0900-1700) via live chat or email at info@annscottage.com with order number and details.

Please contact our UK based Customer Service Team (Monday-Friday, 0900-1700) via live chat or <a href="https://www.annscottage.com/pages/contact" style=" text-decoration: none;" title="Contact"></a>email at <a href="https://www.annscottage.com/pages/contact" style=" text-decoration: none;" title="Contact">info@annscottage.com</a> with order number and details.

I have missed the 30 days returns window for returning my item, what should I do?

We will aim to answer your query with 5-20 minutes

We will aim to answer your query as soon as possible or within 48 hours

Our UK based customer service team are available to help you Monday - Friday, 09:00 AM-5:00PM GMT

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Ann's Cottage

Returns, Refunds & Exchanges

How can I contact you?

How do I track my order?

What delivery options are available?

How do I return my item?

How long do I have to return my item?

What do I do if I receive a faulty product or my order was not as expected?

Can I return my items to one of your stores?

My order tracking states ‘Delivered’ but I cannot find my parcel, what should I do?

How long will I have to wait for my refund?

Are your stores open over bank holidays?

How do I track my order? 🚚

Can I amend my order after it I have completed it?

How will I know when my order is dispatched?

How do I cancel my order?

Orders

Can I add a safe place for my delivery?

What countries do you deliver to?

Will I be charged Customs duties if I order from outside the UK?

What happens if I enter an incorrect or incomplete delivery address?

Deliver to store

Delivery

Can I place an order over the phone?

Can I cancel or amend my order after it I have completed it?

My parcel appears to be missing?

Order Issues

Where can I find the warranty info for my product?

Operating the DRYROBE® Advance Zip

Products & Stock availability

Where can I spend my Gift Card?

I have lost my gift card?

Does my gift card have an expiry date?

Payment & Promotions

Can I spend my store gift card online?

What payment types do you accept?

Gift Vouchers

Buying a Wetsuit - The Ultimate Wetsuit Guide.

Wetsuit Warranty

O'Neill Wetsuit Size Guide

Ripcurl Wetsuit Size Guide

C-Skins Wetsuit Size Guide

Gul Wetsuit Size Guide

Billabong Wetsuit Size Guide

Alder Wetsuit Size Guide

Xcel Wetsuit Guide

Roxy Wetsuit Size Guide

Quiksilver Wetsuit Size Guide

Wetsuit Glove Size Charts

Why does my women's wetsuit not match the U.K size?

Wetsuit Size Guide & Advice

How do I sign up for Ann’s Cottage Surf Club?

What are the advantages of joining The Ann’s Cottage Surf Club?

Sign Up & Registration

I already have an account with Ann’s Cottage. Do I need to create a new one to earn rewards?

Where can I find all of my Ann’s Cottage Rewards account info?

Will I receive points for purchases I made prior to creating my Ann’s Cottage Rewards account?

What if I have an old email address or multiple email addresses and want to combine my accounts & earnings?

Does it cost anything to begin earning points?

Account

Can I return my order if I redeemed rewards points for a discount?

I earned Rewards Points with my last purchase, but now I want to return it. What will happen to my reward?

Returns

How do I redeem my points?

How do points convert to GBP?

What are the easy ways to earn points?

Is there a limit to how many points I can earn?

Will I be able to use my points/rewards in-store in any Ann’s Cottage Stores?

Earning & Redeeming Points

Do Rewards Points ever expire?

Points Expiration

How is my Tier determined?

How do I know which Ann’s Cottage Surf Club Tier I currently am?

How will I know when I have reached a new tier?

Does my tier level ever expire?

What is 'Early Access'?

Surf Club Tiers

How can I get a birthday reward?

I signed up for the Birthday Reward, but I didn’t receive it.

Birthday reward

Why didn’t I earn points on my purchase?

I should have earned points for a purchase, but I didn’t see my account balance change. Did I get points credited to my account?