Do I have to pay for returning my order?Updated 24 days ago

We offer a quick, safe, and reliable returns service for our UK returns for just £3. The returns fee will be deducted from your refund upon completion of your return. Simply head to our Royal Mail Returns Portal This is a fully tracked service allowing your return to be processed quickly and securely.

**Please note, Orders of £300+, Oversized orders such as Surfboards/BodyBoards/Luggage etc cannot be returned via the portal, please call our team on 01208 869923 to arrange this with us (UK Mainland Only) **

We do not offer a Royal Mail international returns, so the cost of returning the order would need to be covered by yourself if you are returning from outside of the UK. When returning your order we suggest that you opt for a tracked or signed for service as we will be unable to process any refund until the item has arrived back with us. All international returns should be sent to the following address:

Returns Department

Ann’s Cottage Website Department

Unit 2A St Columb Industrial Estate

St Columb

Cornwall

United Kingdom

TR9 6SF