Unfortunately, we are not able to offer this service. Please accept our apologies for any inconvenience caused.

<p data-accordion-toggle tabindex="0"><br></p><p>Unfortunately, we are not able to offer this service. Please accept our apologies for any inconvenience caused.</p>

Can I place an order over the phone?

https://www.fedex.com/en-gb/shipping/mobile.html

<div data-block="true" data-editor="9l4nd" data-offset-key="5430a-0-0" id="isPasted"><div data-offset-key="5430a-0-0"><span data-offset-key="5430a-0-0"><span data-text="true">In order to give you the best possible delivery times, your order is dealt with immediately by our logistics services, therefore,<strong>&#xA0;we are unable to change or cancel a confirmed order</strong>, unfortunately once an order is placed or dispatched we are unable to amend the address details, really sorry.</span></span></div></div><div data-block="true" data-editor="9l4nd" data-offset-key="clhie-0-0"><div data-offset-key="clhie-0-0"><span data-offset-key="clhie-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="9l4nd" data-offset-key="ev4mo-0-0"><div data-offset-key="ev4mo-0-0"><span data-offset-key="ev4mo-0-0"><span data-text="true">If you would like to download the Royal Mail or Fed Ex app using the link below, this will give you options to amend your delivery schedule, change address, and choose a safe place using your tracking details from your order confirmation or your delivery address.</span></span></div></div><div data-block="true" data-editor="9l4nd" data-offset-key="dq0lf-0-0"><div data-offset-key="dq0lf-0-0"><span data-offset-key="dq0lf-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="9l4nd" data-offset-key="7u7qo-0-0"><div data-offset-key="7u7qo-0-0"><a href="https://www.royalmail.com/downloadapp" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="7u7qo-0-0"><span data-text="true">https://www.royalmail.com/downloadapp</span></span></a></div><p><a data-fr-linked="true" href="https://www.fedex.com/en-gb/shipping/mobile.html" id="isPasted"><span style="font-size: 14px;">https://www.fedex.com/en-gb/shipping/mobile.html</span></a></p></div><div data-block="true" data-editor="9l4nd" data-offset-key="9tnae-0-0"><div data-offset-key="9tnae-0-0"><span data-offset-key="9tnae-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="9l4nd" data-offset-key="en0co-0-0"><div data-offset-key="en0co-0-0"><span data-offset-key="en0co-0-0"><span data-text="true">You can return any unwanted items that fall within our returns policy using our returns portal at&#xA0;</span></span><a href="https://www.annscottage.com/pages/returns-1" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="en0co-1-0"><span data-text="true">https://www.annscottage.com/pages/returns-1</span></span></a></div></div><div data-block="true" data-editor="9l4nd" data-offset-key="a61vn-0-0"><br></div>

Can I cancel or amend my order after it I have completed it?

We will send you a dispatch confirmation and tracking details as soon as your order is on the way.

<p data-accordion-toggle tabindex="0"><br></p><p>We will send you a dispatch confirmation and tracking details as soon as your order is on the way.</p>

How will I know when my order is dispatched?

At Ann's Cottage we pride ourselves on delivering your orders safely and on time. While the vast majority of our parcels arrive without issue, there are rare occasions when a package may be delayed or go missing in transit. If you believe your parcel

<p data-start="175" data-end="407" id="isPasted">At Ann&apos;s Cottage we pride ourselves on delivering your orders safely and on time. While the vast majority of our parcels arrive without issue, there are rare occasions when a package may be delayed or go missing in transit.</p><p data-start="409" data-end="614">If you believe your parcel has not arrived within the expected timeframe, please get in touch with us as soon as possible at info@annscottage.com. We will promptly begin an investigation with the courier to track down your order.</p><p data-start="616" data-end="848">Please note that our courier partners require up to <strong data-start="668" data-end="686">7 working days</strong> to complete a thorough investigation. During this period, we kindly ask for your patience while we work closely with them to determine the status of your parcel, we are unable to offer a replacement or refund until the investigation has taken place.&#xA0;</p><p data-start="850" data-end="1034">Once the investigation is complete, we will contact you with the outcome and the appropriate next steps. Rest assured, we are committed to resolving such issues fairly and efficiently.</p><p data-start="1036" data-end="1091">Thank you for your understanding.</p>

My parcel appears to be missing?

We will aim to answer your query with 5-20 minutes

We will aim to answer your query as soon as possible or within 48 hours

Our UK based customer service team are available to help you Monday - Friday, 09:00 AM-5:00PM GMT

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Ann's Cottage

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