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Ann's Cottage

<div data-block="true" data-editor="96bkh" data-offset-key="efuqa-0-0" id="isPasted"><div data-offset-key="efuqa-0-0"><br></div></div><div data-block="true" data-editor="96bkh" data-offset-key="aos0m-0-0"><p><span data-offset-key="aos0m-0-0"><span data-text="true">Your Order number can be found at top left-hand side of invoice or your order confirmation email. <strong><u>Please only enter the numbers from order number &amp; ignore the W.</u></strong>&#xA0;</span></span></p><p><br></p><p><span data-offset-key="aos0m-0-0"><span data-text="true"><img src="https://attachments.gorgias.help/1QNmd2Yb3QP79XA0/hc/PG09N6gOLq64j5gK/2025021013-eff1bce8-56d4-4de0-8abc-80174d3baeb4-343a3134-6cc3-4dc1-818d-ff9aa3b2d07c.png" style="width: 300px;" class="fr-fic fr-dib"></span></span><br></p></div>

Your Order number can be found at top left-hand side of invoice or your order confirmation email. Please only enter the numbers from order number & ignore the W.

Why is my order number invalid on the returns portal?

Returns, Refunds & Exchanges

How can I contact you?

How do I use a promotional discount code?

What delivery options are available?

How do I track my order?

How long do I have to return my item?

How do I return my item?

What do I do if I receive a faulty product or my order was not as expected?

Can I return my items to one of your stores?

My order tracking states ‘Delivered’ but I cannot find my parcel, what should I do?

How long will I have to wait for my refund?

Can I place an order over the phone?

Can I amend my order after it I have completed it?

How will I know when my order is dispatched?

How do I cancel my order?

Orders

Can I add a safe place for my delivery?

What countries do you deliver to?

Will I be charged Customs duties if I order from outside the UK?

What happens if I enter an incorrect or incomplete delivery address?

Deliver to store

Delivery

Do I have to pay for returning my order?

Do you offer Exchanges?

I have missed the 30 days returns window for returning my item, what should I do?

Can I cancel or amend my order after it I have completed it?

My parcel appears to be missing?

Order Issues

Where can I find the warranty info for my product?

Operating the DRYROBE® Advance Zip

Products & Stock availability

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I have lost my gift card?

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Payment & Promotions

Can I spend my store gift card online?

What payment types do you accept?

Gift Vouchers

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Why is my order number invalid on the returns portal?Updated 5 months ago