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Ann's Cottage

Unfortunately, we are not able to offer this service. Please accept our apologies for any inconvenience caused.

Unfortunately, we are not able to offer this service. Please accept our apologies for any inconvenience caused.

Can I place an order over the phone?

Orders

How can I contact you?

How do I use a promotional discount code?

What delivery options are available?

How do I track my order?

How long do I have to return my item?

How do I return my item?

What do I do if I receive a faulty product or my order was not as expected?

Can I return my items to one of your stores?

My order tracking states ‘Delivered’ but I cannot find my parcel, what should I do?

How long will I have to wait for my refund?

Can I amend my order after it I have completed it?

How will I know when my order is dispatched?

How do I cancel my order?

Can I add a safe place for my delivery?

What countries do you deliver to?

Will I be charged Customs duties if I order from outside the UK?

What happens if I enter an incorrect or incomplete delivery address?

Deliver to store

Delivery

Do I have to pay for returning my order?

Do you offer Exchanges?

I have missed the 30 days returns window for returning my item, what should I do?

Why is my order number invalid on the returns portal?

Returns, Refunds & Exchanges

Can I cancel or amend my order after it I have completed it?

My parcel appears to be missing?

Order Issues

Where can I find the warranty info for my product?

Operating the DRYROBE® Advance Zip

Products & Stock availability

Where can I spend my Gift Card?

I have lost my gift card?

Does my gift card have an expiry date?

Payment & Promotions

Can I spend my store gift card online?

What payment types do you accept?

Gift Vouchers

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Can I place an order over the phone?Updated 8 months ago