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Troubleshooting
Why didn’t I earn points on my purchase?
Points are awarded once the order is fulfilled. Double-check you were signed into your Ann’s Cottage Rewards account and didn’t accidentally check out as a guest. You must be logged in when making purchases to earn points. If you have done this in er
I should have earned points for a purchase, but I didn’t see my account balance change. Did I get points credited to my account?
Yes! You work hard to earn points and we want you to feel confident that all your points are right where they should be - in your account! The first thing to note is that there may be a slight delay in our systems and points could take anywhere from