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Ann's Cottage

We cannot be held liable for lost or stolen cards &#x2013; protect this as you would your cash.

We cannot be held liable for lost or stolen cards – protect this as you would your cash.

I have lost my gift card?

Payment & Promotions

How can I contact you?

How do I use a promotional discount code?

What delivery options are available?

How do I track my order?

How long do I have to return my item?

How do I return my item?

What do I do if I receive a faulty product or my order was not as expected?

Can I return my items to one of your stores?

My order tracking states ‘Delivered’ but I cannot find my parcel, what should I do?

How long will I have to wait for my refund?

Can I place an order over the phone?

Can I amend my order after it I have completed it?

How will I know when my order is dispatched?

How do I cancel my order?

Orders

Can I add a safe place for my delivery?

What countries do you deliver to?

Will I be charged Customs duties if I order from outside the UK?

What happens if I enter an incorrect or incomplete delivery address?

Deliver to store

Delivery

Do I have to pay for returning my order?

Do you offer Exchanges?

I have missed the 30 days returns window for returning my item, what should I do?

Why is my order number invalid on the returns portal?

Returns, Refunds & Exchanges

Can I cancel or amend my order after it I have completed it?

My parcel appears to be missing?

Order Issues

Where can I find the warranty info for my product?

Operating the DRYROBE® Advance Zip

Products & Stock availability

Where can I spend my Gift Card?

Does my gift card have an expiry date?

Can I spend my store gift card online?

What payment types do you accept?

Gift Vouchers

Buying a Wetsuit - The Ultimate Wetsuit Guide.

Wetsuit Warranty

O'Neill Wetsuit Size Guide

Ripcurl Wetsuit Size Guide

C-Skins Wetsuit Size Guide

Gul Wetsuit Size Guide

Billabong Wetsuit Size Guide

Alder Wetsuit Size Guide

Xcel Wetsuit Guide

Roxy Wetsuit Size Guide

Quiksilver Wetsuit Size Guide

Wetsuit Glove Size Charts

Why does my women's wetsuit not match the U.K size?

Wetsuit Size Guide & Advice

I have lost my gift card?Updated a year ago