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Ann's Cottage

We have 2 different types of gift vouchers available to buy - one is to use in our physical stores and one is to use online (please note they are not cross compatible). Our E-vouchers to use on our website will be delivered almost instantly by digital email delivery, and our store vouchers will be sent out in the post in a gift card wallet to your chosen address.

We have 2 different types of gift vouchers available to buy - one is to use in our physical stores and one is to use online (please note they are not cross compatible). Our E-vouchers to use on our website will be delivered almost instantly by digita

How will my gift card be sent to me?

Gift Vouchers

How can I contact you?

How do I track my order?

What delivery options are available?

How do I return my item?

How long do I have to return my item?

What do I do if I receive a faulty product or my order was not as expected?

Can I return my items to one of your stores?

My order tracking states ‘Delivered’ but I cannot find my parcel, what should I do?

How long will I have to wait for my refund?

Are your stores open over bank holidays?

How do I track my order? 🚚

Can I amend my order after it I have completed it?

How will I know when my order is dispatched?

How do I cancel my order?

Orders

Can I add a safe place for my delivery?

What countries do you deliver to?

Will I be charged Customs duties if I order from outside the UK?

What happens if I enter an incorrect or incomplete delivery address?

Deliver to store

What time is your UK Express Delivery cut off?

Delivery

Do I have to pay for returning my order?

Do you offer Exchanges?

I have missed the 30 days returns window for returning my item, what should I do?

Returns, Refunds & Exchanges

Can I place an order over the phone?

Can I cancel or amend my order after it I have completed it?

My parcel appears to be missing?

Can I change a 'Deliver to Store' order to my home address?

Order Issues

Where can I find the warranty info for my product?

Operating the DRYROBE® Advance Zip

Products & Stock availability

Where can I spend my Gift Card?

I have lost my gift card?

Does my gift card have an expiry date?

Payment & Promotions

Can I spend my store gift card online?

What payment types do you accept?

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Wetsuit Glove Size Charts

Why does my women's wetsuit not match the U.K size?

Wetsuit Size Guide & Advice

How do I sign up for Ann’s Cottage Surf Club?

What are the advantages of joining The Ann’s Cottage Surf Club?

Sign Up & Registration

I already have an account with Ann’s Cottage. Do I need to create a new one to earn rewards?

Where can I find all of my Ann’s Cottage Rewards account info?

Will I receive points for purchases I made prior to creating my Ann’s Cottage Rewards account?

What if I have an old email address or multiple email addresses and want to combine my accounts & earnings?

Does it cost anything to begin earning points?

Account

Can I return my order if I redeemed rewards points for a discount?

I earned Rewards Points with my last purchase, but now I want to return it. What will happen to my reward?

Returns

How do I redeem my points?

How do points convert to GBP?

What are the easy ways to earn points?

Is there a limit to how many points I can earn?

Will I be able to use my points/rewards in-store in any Ann’s Cottage Stores?

Earning & Redeeming Points

Do Rewards Points ever expire?

Points Expiration

How is my Tier determined?

How do I know which Ann’s Cottage Surf Club Tier I currently am?

How will I know when I have reached a new tier?

Does my tier level ever expire?

What is 'Early Access'?

Surf Club Tiers

How can I get a birthday reward?

I signed up for the Birthday Reward, but I didn’t receive it.

Can I spend my birthday reward on anything?

Birthday reward

Why didn’t I earn points on my purchase?

I should have earned points for a purchase, but I didn’t see my account balance change. Did I get points credited to my account?

How will my gift card be sent to me?Updated 9 hours ago