We will aim to answer your query with 5-20 minutes

We will aim to answer your query as soon as possible or within 48 hours

Our UK based customer service team are available to help you Monday - Friday, 09:00 AM-5:00PM GMT

Back to store

Ann's Cottage

<p>Once you are a Pro or Legend member, you will be in that tier for one year from the date you entered it. Make sure to keep interacting with our program to maintain your status (or even move up a tier)!</p>

Once you are a Pro or Legend member, you will be in that tier for one year from the date you entered it. Make sure to keep interacting with our program to maintain your status (or even move up a tier)!

Does my tier level ever expire?

Ann's Cottage Surf Club

Surf Club Tiers

How can I contact you?

Christmas Extended Returns 2025

What delivery options are available?

How do I track my order?

How long do I have to return my item?

How do I return my item?

What do I do if I receive a faulty product or my order was not as expected?

Can I return my items to one of your stores?

My order tracking states ‘Delivered’ but I cannot find my parcel, what should I do?

How long will I have to wait for my refund?

Can I place an order over the phone?

Can I amend my order after it I have completed it?

How will I know when my order is dispatched?

How do I cancel my order?

Orders

Can I add a safe place for my delivery?

What countries do you deliver to?

Will I be charged Customs duties if I order from outside the UK?

What happens if I enter an incorrect or incomplete delivery address?

Deliver to store

Delivery

Extended Christmas Returns 2025

Do I have to pay for returning my order?

Why is my order number invalid on the returns portal?

Do you offer Exchanges?

I have missed the 30 days returns window for returning my item, what should I do?

Returns, Refunds & Exchanges

Can I cancel or amend my order after it I have completed it?

My parcel appears to be missing?

Order Issues

Where can I find the warranty info for my product?

Operating the DRYROBE® Advance Zip

Products & Stock availability

Where can I spend my Gift Card?

I have lost my gift card?

Does my gift card have an expiry date?

Payment & Promotions

Can I spend my store gift card online?

What payment types do you accept?

Gift Vouchers

Buying a Wetsuit - The Ultimate Wetsuit Guide.

Wetsuit Warranty

O'Neill Wetsuit Size Guide

Ripcurl Wetsuit Size Guide

C-Skins Wetsuit Size Guide

Gul Wetsuit Size Guide

Billabong Wetsuit Size Guide

Alder Wetsuit Size Guide

Xcel Wetsuit Guide

Roxy Wetsuit Size Guide

Quiksilver Wetsuit Size Guide

Wetsuit Glove Size Charts

Why does my women's wetsuit not match the U.K size?

Wetsuit Size Guide & Advice

How do I sign up for Ann’s Cottage Surf Club?

What are the advantages of joining The Ann’s Cottage Surf Club?

Sign Up & Registration

I already have an account with Ann’s Cottage. Do I need to create a new one to earn rewards?

Where can I find all of my Ann’s Cottage Rewards account info?

Will I receive points for purchases I made prior to creating my Ann’s Cottage Rewards account?

What if I have an old email address or multiple email addresses and want to combine my accounts & earnings?

Does it cost anything to begin earning points?

Account

Can I return my order if I redeemed rewards points for a discount?

I earned Rewards Points with my last purchase, but now I want to return it. What will happen to my reward?

Returns

How do I redeem my points?

How do points convert to GBP?

What are the easy ways to earn points?

Is there a limit to how many points I can earn?

Will I be able to use my points/rewards in-store in any Ann’s Cottage Stores?

Earning & Redeeming Points

Do Rewards Points ever expire?

Points Expiration

How is my Tier determined?

How do I know which Ann’s Cottage Surf Club Tier I currently am?

How will I know when I have reached a new tier?

What is 'Early Access'?

How can I get a birthday reward?

I signed up for the Birthday Reward, but I didn’t receive it.

Birthday reward

Why didn’t I earn points on my purchase?

I should have earned points for a purchase, but I didn’t see my account balance change. Did I get points credited to my account?

Troubleshooting

Does my tier level ever expire?Updated 4 days ago